FAQ: Frequently Asked Questions Color Alexandra Plaza Family Hotel

Check-in and room assignment are guaranteed starting at 2:00 PM.
If you arrive earlier, you can still enjoy all the services included in the Premium All-Inclusive Package, such as lunch and beach.
We will do our best to get your room ready as soon as possible and will let you know as soon as it is ready.
If you arrive after lunch, you can make up for it on the day of departure by requesting a packed lunch the night before.

You must check out by 10:00 AM. Please vacate your room by that time; our services conclude with breakfast.
To avoid long lines or waits, we recommend settling your bill the night before or during your stay.          Please note: Beach service ends the day before departure.

Yes, late check-out can be requested directly at reception (subject to availability, for a surcharge).

Color Alexandra Plaza is 2.9 km from the station. The fastest way to get there is by taxi.

No, you can't unload your luggage in front of the entrance before parking because there isn't enough room to stop the car. Just park your car in the car park and then take your time unloading your luggage.

Yes, there is private internal paid parking (€15 per day) available upon request.

No, we are not currently equipped with charging stations for electric cars.

Yes, Wi-Fi is available throughout the property.
The estimated speed is 110 Mbps for downloads and 18 Mbps for uploads.

There are plenty of reasons to choose Color Alexandra Plaza for your holiday!

Above all, we have an all-inclusive resort package that includes all the comforts of a hotel, with plenty of space and a wide range of amenities for everyone.

There are plenty of activities to enjoy with your family in the area around Color Alexandra Plaza.

For example, a stroll along the waterfront is always a welcome option.                                           

Or enjoy a stroll through the town center, exploring markets, shopping, and lively evening events, taking advantage of our free evening shuttle service, running from 8:00 pm to 12:00 am.

A reservation is considered confirmed upon receipt of a deposit equal to 30% of the total cost of the stay, which must be paid within 7 days of receiving the confirmation, unless otherwise specified in the quote or in any current promotions.

Yes, of course, you can cancel a reservation.

After making a reservation, a 30% deposit is required, which must be paid within 7 days:

- if you cancel up to 30 days before your arrival date, the amount paid will be fully refunded;

- if you cancel between 29 and 15 days before your scheduled arrival, a voucher will be issued, which can be used within one year of issuance at any Color Holiday property and is transferable to third parties;

- if the cancellation is communicated within the last 14 days prior to arrival, the full amount paid will be retained.

30% of the amount paid will always be subject to the cancellation policies of the COLOR HOLIDAY GUARANTEE.
Depending on when the cancellation is made, the payment will either be refunded via bank transfer, a voucher will be issued, or the amount will be retained. The remaining balance will always be refunded via bank transfer, even if the cancellation is made just a few days before arrival.

Here's the Color Alexandra Plaza policy regarding early departures:

- for stays of 1 to 3 nights, payment for at least 3 nights at the non-discounted rate will be required;

- for stays of 3 to 5 nights, payment will be required only for the nights actually stayed at non-discounted rates;

- in the event of serious illness or bereavement (with a doctor's note), you will be charged only for the nights actually stayed, and any discounts or promotions applied at the time of booking will remain in effect (based on the daily rate).

No, children don't pay!

At Color Alexandra Plaza, 1 or 2 children up to 18 years old stay free in a room with 2 paying adults.

Your stay can be paid for directly at the property by cash, debit card, check, or credit card (Visa or MasterCard).

Yes, it is possible to pay in installments.

Scalapay lets you purchase your holiday and pay for it in 3 or 4 convenient installments of the same amount, interest-free.

You can pay both the deposit and the full balance in installments. Let us know your preference when booking, and we'll send you a dedicated email with all the instructions.

HeyLight lets you purchase your holiday and pay the balance in convenient installments: from 3 to 12 depending on the cost of your stay.

One caveat: once the deposit has been paid, regardless of the payment method used, the remaining balance can no longer be paid in installments.

All rooms have the following basic amenities: independent air conditioning, safe and unstocked mini fridge.

No, unfortunately we do not currently have any additional technological equipment.

Yes, all rooms have a shower stall.

Yes, all rooms are equipped with a wall-mounted hair dryer.
A professional hair dryer is available upon request.

No, unfortunately, our rooms do not currently include complimentary toiletries.

No, the rooms at Color Alexandra Plaza are not soundproofed.
However, the property's location, directly on the sea, guarantees a peaceful night's sleep.

No, you cannot connect your PlayStation or PC to the TV in the room.

Yes, of course, we have plenty of amenities for children!

Bed rails, night lights, baby baths, and toilet seat reducers are available upon request, with a deposit required.

Yes, all rooms have a balcony.

Yes, a drying rack can be requested for the balcony in any room.

The pool at Color Alexandra Plaza is open daily from 9:00 AM to 1:00 PM and from 3:00 PM to 6:30 PM.

The water depth varies: from 70 centimetres to 1.40 metres.

Yes, the children's pool is always supervised by a lifeguard during opening hours.

No, swimming caps are not mandatory.

No, for health and hygiene reasons, dogs are not allowed in the pool.

Yes, you can stay by the pool, but only if you have decided to take advantage of late check-out (for a surcharge).

Yes, we have a partner beach club: Pedra del Sol, just 2 meters from the hotel with direct access​.
1 beach umbrella + 2 sunbeds are included in the Premium All-Inclusive Package.

The included beach umbrella is provided for the entire duration of your stay.

Yes, dogs are allowed on the beach.
Our partner beach club is dog-friendly.

Yes, you can stay on the beach, but only if you have decided to take advantage of late check-out (for a surcharge).

Here are the meal times at Color Alexandra Plaza:

Breakfast: 7:30 AM to 9:30 AM.
Lunch: 12:30 PM to 2:00 PM.
Dinner: 7:30 PM to 9:00 PM.
Food Corner: 3:30 PM to 6:00 PM, featuring sweet and savory piadina + hot dogs.

No, the buffet breakfast doesn't include fresh/high-quality milk. We only provide shelf-stable milk.

Yes, the buffet breakfast includes specific products for those with lactose intolerance, such as soy milk, rice milk, and some lactose-free products.

No, we do not currently have AIC certification.

If you have allergies, food intolerances, or special dietary needs, please contact us.

Unfortunately, we cannot guarantee that our products are free from contamination, as we do not have dedicated kitchens for managing severe food intolerances or allergies (such as celiac disease). Therefore, to ensure your safety, we ask that you contact us so we can discuss the situation and find the best solution for both of us.

Yes, there's a special area for children: it's our PappArea, open 24 hours a day.
It's equipped with a stove, fridge, microwave, and bottle warmer, and features salt-free broths and purees prepared fresh daily by the kitchen.

Afternoon snacks at the Food Corner include sweet and savory piadinas, unlimited hot dogs, snacks, and yogurt.

Yes, you can request a packed lunch from the maître d' or at the reception by 6:00 PM the day before

Here's what's included in the Color Alexandra Plaza Free Drink package:

at the bars: coffee, wine, and draft beer
all day long: Coke, orange soda, tonic water, lemonade, strawberry soda, peach soda, banana soda, still and sparkling water, limoncello, and Amaro di Romagna
from 8:00 PM to midnight: Gin-, vodka-, and rum-based long drinks and sangria

The Open Bar includes coffee, cappuccinos, soft drinks, draft beer and wine, limoncello and Romagna amaro.

No, for health and safety reasons, dogs are not allowed in the restaurant.
However, they are allowed in the common areas.

If it rains, it’s no problem at Color Alexandra Plaza!

We organize plenty of activities in our indoor rooms.

No, the indoor entertainment area isn't air-conditioned. However, the interior spaces are all quite airy and ventilated.

Here is the list of themed evenings and major events at Color Alexandra Plaza!

Every day at 9:00 PM: Baby Dance
Every day after Baby Dance: variety shows, cabaret, games nights, shows and musicals
Once a week: Candy Night
Every week: major events organised by Color Holiday, such as Color Explosion, Foam Party and metabolic walk

Yes, of course, here at Color Alexandra Plaza, all our activities are designed for children of all ages.

Mini Club for children aged 4 to 10
Junior Club for children aged 11 to 18

The real question is: what shouldn’t I bring?

Travel light, because at Color Alexandra Plaza you’ll find everything you need for your children: high chairs, bed rails, pushchairs, night lights, baby baths, travel cots, child bike seats, disposable bibs and plastic tableware, bottle warmers and toilet seat adapters.

Yes, we have bicycles available for rent (free, subject to availability).
Bicycles with child seats are also available.

Yes, we have pushchairs available to rent (free of charge, subject to availability).

Yes, we allow small-sized dogs, up to a maximum of 10 kg (€15 per day).
For health and hygiene reasons, they are not permitted in the pool or on the beach, but they are allowed in the outdoor area of the restaurant.

Unfortunately, Color Alexandra Plaza does not have an on-site dog exercise area.                 

However, there are plenty of parks and green spaces nearby, perfect for your four-legged friends and their owners to enjoy.